This Privacy Policy explains what personal information a9piso collects from Filipino players, how it is used, who it may be shared with, and what rights you have over your own data. We are committed to keeping your information secure and using it only for the purposes described here.
Effective Date
January 2025 — applies to all registered and visiting users of a9piso in the Philippines.
We only collect the data we genuinely need to operate your account, process payments, and comply with Philippine regulations. Here is a clear breakdown of what we gather and why.
When you register on a9piso, we collect your full name, date of birth, email address, and mobile number. This information is required to create and verify your account in line with Philippine gaming regulations. Your date of birth is used to confirm that you meet the minimum age requirement of 21 years old. We do not collect more personal details than are necessary for account setup and identity verification. All registration data is stored securely and is never sold to third parties.
To process deposits and withdrawals in Philippine pesos (PHP), we collect payment account details such as your GCash or Maya number and, where applicable, your bank account information. We record transaction amounts, dates, and reference numbers to maintain accurate financial records for your account. Payment data is handled by regulated payment processors and is never stored in plain text on our servers. We verify that all payment accounts belong to the registered account holder to prevent fraud and protect Filipino players. Transaction history is available to you at any time through your account dashboard.
When you access a9piso through a browser or the mobile app, we automatically collect certain technical data including your IP address, device type, operating system, and browser version. This data helps us ensure the platform works correctly on your device and allows us to detect unusual login activity that may indicate unauthorised access. We also collect session data such as pages visited and features used, which helps us improve the platform experience for Filipino players. Usage data is analysed in aggregate and is not used to build individual profiles for advertising purposes. You can review our cookie practices in the section below for more detail on how tracking technologies are used.
Before processing your first withdrawal, a9piso requires you to complete a Know Your Customer (KYC) verification. This involves submitting a copy of a valid Philippine government-issued ID such as a PhilSys card, passport, or driver's licence, along with a selfie for liveness verification. KYC documents are used solely to confirm your identity and comply with anti-money laundering requirements applicable in the Philippines. These documents are stored securely and are only accessible to authorised compliance staff. Once verification is complete, your documents are retained only for as long as required by applicable regulations.
If you contact our support team by email at [email protected], we retain records of your messages and our responses to help resolve your query and improve our service. Communication data is linked to your account and is accessible to authorised support staff only. We do not use your support history for marketing purposes without your explicit consent. If you opt in to receive platform updates or promotional notifications, you may unsubscribe at any time by contacting support. We will always honour unsubscribe requests promptly and without requiring a reason.
a9piso uses cookies and similar technologies to keep you logged in, remember your preferences, and understand how the platform is being used. Essential cookies are required for the platform to function and cannot be disabled. Analytics cookies help us understand which features Filipino players use most, so we can prioritise improvements. We do not use third-party advertising cookies or share cookie data with ad networks. You can manage non-essential cookies through your browser settings at any time, though disabling certain cookies may affect your experience on the platform.
As a registered player on a9piso, you have clear rights regarding the personal information we hold about you. These rights apply to all Filipino players and can be exercised at any time by contacting our support team.
You have the right to request a copy of the personal data that a9piso holds about you at any time. To make an access request, simply send an email to [email protected] with the subject line "Data Access Request" and include your registered email address for verification. We will respond to your request within a reasonable timeframe and provide your data in a clear, readable format. There is no fee for making a data access request. If your request is complex or involves a large volume of data, we may take up to 30 days to respond and will notify you of any delay.
If any of the personal information we hold about you is incorrect or out of date, you have the right to request a correction. Common examples include a change of mobile number, updated bank details, or a correction to a misspelled name. You can update some details directly through your account settings, while others — such as your registered name or date of birth — require verification before they can be changed. To request a correction, contact [email protected] with the details you would like updated and any supporting documentation. We will process correction requests promptly and confirm once the update has been made.
You may request that a9piso delete your personal data by closing your account and submitting a deletion request to [email protected]. We will delete or anonymise your data where we are not legally required to retain it. Please note that certain data — such as transaction records and KYC documents — must be retained for a minimum period under Philippine anti-money laundering regulations, even after account closure. We will clearly explain which data can be deleted immediately and which must be retained, along with the reason and expected retention period. Once the mandatory retention period has passed, your data will be permanently deleted from our systems.
You have the right to object to a9piso processing your personal data for purposes beyond what is strictly necessary to operate your account. This includes the right to opt out of any direct marketing communications at any time. If you believe your data is being processed in a way that is not covered by this Privacy Policy or that is not justified by a legitimate legal basis, you may raise an objection by contacting [email protected]. We will review your objection and respond within a reasonable timeframe. If we cannot resolve your concern, you have the right to escalate the matter to the relevant data protection authority in the Philippines.
We do not sell your personal data. Sharing only happens where it is necessary to operate the platform, process your payments, or comply with legal obligations in the Philippines.
To process your GCash, Maya, or bank transfer transactions, we share the minimum necessary payment details with our regulated payment processing partners. These partners are contractually required to handle your data securely and to use it only for the purpose of completing your transaction. They are not permitted to use your payment data for any other purpose, including marketing. All payment processors we work with operate in compliance with applicable Philippine financial regulations. We review our payment partners regularly to ensure they maintain appropriate data security standards.
a9piso may be required to share certain player data with Philippine regulatory bodies, law enforcement agencies, or courts where we are legally obligated to do so. This includes disclosures required under anti-money laundering laws, gaming regulations, or court orders. We will only share the minimum data required to satisfy the legal obligation and will not volunteer additional information beyond what is requested. Where permitted by law, we will notify you if your data has been requested by a regulatory or legal authority. We take all such requests seriously and review them carefully before responding.
To complete the KYC process, we work with trusted identity verification service providers who assist in validating the government-issued IDs submitted by Filipino players. These providers are bound by strict data processing agreements and are only permitted to use your documents for the purpose of identity verification. Your KYC documents are not retained by verification providers beyond the period needed to complete the check. We select identity verification partners who comply with applicable Philippine data protection standards. If you have questions about which provider processed your KYC, you may contact [email protected] for details.
If you have any questions about this Privacy Policy or how a9piso handles your personal data, reach out to our support team at [email protected]. You can also visit our FAQ page for quick answers, or head to our Responsible Gaming page for guidance on managing your account safely.